Balanced Scorecard (bsc) of family health centers attached to the municipal health department in the commune of Puerto Montt, Chile Cuadro de mando integral (CMI) de los Centros de Salud Familiar del Departamento de Salud Municipal de la comuna de Puerto Montt, Chile

Abstract

The use of Balance Scorecards (bsc) has gradually increased in the Chilean health sector. Since 2006, it has been used by various Municipal Health Departments and Family Health Centers (Cesfam) attached to such departments. The bsc is a management model that translates strategy into related objectives that are measured by indicators and linked to certain action plans that allow to adjust the behavior  of the members of an organization. The usefulness of bsc does not depend on the type of company but on the problems it faces. In fact, it has been implemented in both small and large companies and for-profit and non-profit organizations, as shown in this case. This study discusses the development of Cesfam strategic planning in the commune of Puerto Montt, Chile, using the Balance Scorecard (BSC). The implementation of this model involved the work and commitment of each Cesfam’s managing team in the strategic planning process and the determination of all components in the Balance Scorecard.