Organizational resilience in the context of COVID-19: the case of two Colombian MSMEs
Resiliencia organizacional en contexto de la COVID-19: el caso de dos mipymes colombianas
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Objective. To explore the relationship between organizational resilience and the evolution of two Colombian MSMEs in the transportation and tourism sectors since the beginning of the crisis context generated by COVID-19 until the economic reopening decreed by the national government. Methodology. The methodology used in this study follows a qualitative approach based on two cross-sectional case studies. Results. The findings help to clarify the relationship among the company’s factors that condition resilience, the resilience actions implemented and the evolution of the organization in a crisis context.
Conclusions. Adaptation is an inherent outcome of resilient organizations, but firm renewal is not. Renewal in critical contexts may be influenced by the firm’s resilience actions, the factors conditioning resilience, the magnitude of the crisis, and the firm’s financial resources and previous experiences in coping with it.
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