Análisis del desempeño innovador de las empresas de servicios intensivos del conocimiento

Analysis of the innovation performance of knowledge-intensive service companies

##plugins.themes.bootstrap3.article.main##

Javier Fernando Del Carpio Gallegos Universidad ESAN
Resumen

Objetivo. Evaluar la relación entre las fuentes de información y la capacidad de absorción y cómo esta capacidad mejora el desempeño innovador de una empresa. Metodología. El estudio presenta evidencias basadas en una muestra de 212 P-ESIC y 355 T-ESIC peruanas. En la investigación se aplicó un enfoque de modelo de ecuaciones estructurales por medio del software AMOS; mientras que para el análisis de mediación se utilizó el software PROCESS. Resultados. Se encontró que cuando las ESIC son expuestas a fuentes de información internas, del mercado, institucionales, así como a otras fuentes, están en mejores condiciones para desarrollar innovaciones. Sin embargo esta condición no es suficiente, pues es necesario desarrollar la capacidad dinámica (denominada capacidad de absorción). Conclusiones. Este estudio contribuye a comprender mejor el comportamiento innovador de las ESIC en una economía emergente como la peruana, ya que tiene en cuenta que las economías emergentes presentan características diferentes a las de las economías más desarrolladas. También se verificó que la capacidad de absorción no media en la relación entre las fuentes de información y el desempeño innovador en los dos grupos de empresas ESIC analizadas.

Palabras clave

Descargas

Los datos de descargas todavía no están disponibles.

##plugins.themes.bootstrap3.article.details##

Biografía del autor/a / Ver

Javier Fernando Del Carpio Gallegos, Universidad ESAN

Doctor en Tecnologías de la Tecnología de Información, Doctor en Ingeniería Industrial. Universidad ESAN, Lima, Perú.

Referencias

Aloini, D. et al. (2015). Technological strategy, open innovation and innovation performance: Evidences on the basis of a structural-equation-model approach. Measuring Business Excellence, 19(3), 22-41.

https://doi.org/10.1108/MBE-04-2015-0018 DOI: https://doi.org/10.1108/MBE-04-2015-0018

Ardito, L. et al. (2020). The influence of inbound open innovation on ambidexterity performance: Does it pay to source knowledge from supply chain stakeholders? Journal of Business Research, 119(2), 321-329.

https://doi.org/10.1016/j.jbusres.2018.12.043 DOI: https://doi.org/10.1016/j.jbusres.2018.12.043

Arvanitis, S. (2008). Explaining innovative activity in service industries: Micro data evidence for Switzerland. Economics of Innovation and New Technology, 17(3), 209-225.

https://doi.org/10.1080/10438590601004220 DOI: https://doi.org/10.1080/10438590601004220

Ashok, M., Narula, R. and Martínez-Noya, A. (2016). How do collaboration and investments in knowledge management affect process innovation in services? Journal of Knowledge Management, 20(5), 1004- 1024.

https://doi.org/10.1108/JKM-11-2015-0429 DOI: https://doi.org/10.1108/JKM-11-2015-0429

Bocquet, R., Brion, S. and Mothe, C. (2016). The Role of Cluster Intermediaries for KIBS' Resources and Innovation. Journal of Small Business Management, 54(S1), 256-277.

https://doi.org/10.1111/jsbm.12298 DOI: https://doi.org/10.1111/jsbm.12298

Cabeza-Pullés, D., Fernández-Pérez, V. and RoldánBravo, M.I. (2020). Internal networking and innovation ambidexterity: the mediating role of knowledge management processes in university research. European Management Journal, 38(3), 450-461.

https://doi.org/10.1016/j.emj.2019.12.008 DOI: https://doi.org/10.1016/j.emj.2019.12.008

Cabrera, M.M., Mejías, A. y Rodríguez, E. (2008). Validación de una escala de medición para gestionar los factores de riesgos psicosociales en el personal de las pymes de valencianas. Revista Ingeniería Industrial, 7(2), 99-110.

Chichkanov, N., Miles, I. and Belousova, V. (2021). Drivers for innovation in KIBS: Evidence from Russia. The Service Industries Journal, 41(7-8), 489- 511.

https://doi.org/10.1080/02642069.2019.1570151 DOI: https://doi.org/10.1080/02642069.2019.1570151

Ciriaci, D., Montresor, S. and Palma, D. (2015). Do KIBS make manufacturing more innovative? An empirical investigation of four European countries. Technological Forecasting and Social Change, 95, 135-151.

https://doi.org/10.1016/j.techfore.2015.02.008 DOI: https://doi.org/10.1016/j.techfore.2015.02.008

Cohen, W.M. and Levinthal, D.A. (1990). Absorptive Capacity: a New Perspective on Learning and Innovation. Administrative Science Quarterly, 35(1), 128-152.

https://doi.org/10.2307/2393553 DOI: https://doi.org/10.2307/2393553

Corrocher, N. and Cusmano, L. (2012). The "KIBS Engine" of Regional Innovation Systems: Empirical Evidence from European Regions. Regional Studies, 48(7), 1212-1226.

https://doi.org/10.1080/00343404.2012.731045 DOI: https://doi.org/10.1080/00343404.2012.731045

Doloreux, D., Freel, M.S. and Shearmur, R.G. (2010). Knowledge-intensive business services: Geography and innovation. Burlington, USA: Ashgate Publishing.

Doloreux, D. and Shearmur, R. (2012). Collaboration, information and the geography of innovation in knowledge intensive business services. Journal of Economic Geography, 12(1), 79-105.

https://doi.org/10.1093/jeg/lbr003 DOI: https://doi.org/10.1093/jeg/lbr003

dos Santos, C. and Di Serio, L.C. (2017). An it multinational company innovating in the Latin America region based on external signals: an exploratory case study of how a global T-KIBS company innovates acquiring external signals and converting them into innovation. Revista de Gestão e Tecnologia, 7(2), 37-48.

https://doi.org/10.22279/navus.2017.v7n2.p37-48.474 DOI: https://doi.org/10.22279/navus.2017.v7n2.p37-48.474

Duan, Y., Wang, W. and Zhou, W. (2020). The multiple mediation effect of absorptive capacity on the organizational slack and innovation performance of high-tech manufacturing firms: Evidence from Chinese firms. International Journal of Production Economics, 229(4), 107754.

https://doi.org/10.1016/j.ijpe.2020.107754 DOI: https://doi.org/10.1016/j.ijpe.2020.107754

Escribano, A., Fosfuri, A. and Tribó, J.A. (2009). Managing external knowledge flows: the moderating role of absorptive capacity. Research Policy, 38(1), 96-105.

https://doi.org/10.1016/j.respol.2008.10.022 DOI: https://doi.org/10.1016/j.respol.2008.10.022

Ferreras-Méndez, J.L. et al. (2015). Depth and breadth of external knowledge search and performance: the mediating role of absorptive capacity. Industrial Marketing Management, 47, 86-97.

https://doi.org/10.1016/j.indmarman.2015.02.038 DOI: https://doi.org/10.1016/j.indmarman.2015.02.038

Fornell, C. and Larcker, D.F. (1981). Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics. Journal of Marketing Research, 18(1), 39-50.

https://doi.org/10.1177/002224378101800104 DOI: https://doi.org/10.1177/002224378101800104

Freel, M. (2006). Patterns of Technological Innovation in Knowledge-Intensive Business Services. Industry & Innovation, 13(3), 335-358.

https://doi.org/10.1080/13662710600859157 DOI: https://doi.org/10.1080/13662710600859157

Hair, Jr. J.F. et al. (2010). Multivariate data analysis. New York, USA: Pearson.

Hair, Jr. J.F. et al. (2014). Partial least squares structural equation modeling (PLS-SEM) Using R. Cham, Switzerland: Springer Nature.

Heredia, J.A. et al. (2019). New approach to the innovation process in emerging economies: the manufacturing sector case in Chile and Peru. Technovation, 79, 35-55.

https://doi.org/10.1016/j.technovation.2018.02.012 DOI: https://doi.org/10.1016/j.technovation.2018.02.012

Jiménez, B.M., Hernández, E.G. y Gutiérrez, J.L.G. (2016). Evaluación específica de los procesos de Burnout: Burnout de profesorado y de enfermería. Revista Interamericana de Psicología Ocupacional, 20(1), 36-54.

Johannissson, B. (1998). Personal networks in emerging knowledge-based firms: Spatial and functional patterns. Entrepreneurship & Regional Development, 10(4), 297-312.

https://doi.org/10.1080/08985629800000017 DOI: https://doi.org/10.1080/08985629800000017

Koch, A. and Strotmann, H. (2008). Absorptive capacity and innovation in the knowledge intensive business service sector. Economics of Innovation and New Technology, 17(6), 511-531.

https://doi.org/10.1080/10438590701222987 DOI: https://doi.org/10.1080/10438590701222987

Lafuente, E., Vaillant, Y. and Leiva, J.C. (2018). Sustainable and traditional product innovation without scale and experience, but only for KIBS! Sustainability, 10(4), 1169.

https://doi.org/10.3390/su10041169 DOI: https://doi.org/10.3390/su10041169

Lafuente, E. (2019). Determinants of innovation performance. Academia Revista Latinoamericana de Administración, 32(1), 40-62.

https://doi.org/10.1108/ARLA-10-2017-0309 DOI: https://doi.org/10.1108/ARLA-10-2017-0309

Laursen, K. and Salter, A. (2006). Open for innovation: the role of openness in explaining innovation performance among UK manufacturing firms. Strategic Management Journal, 27(2), 131-150.

https://doi.org/10.1002/smj.507 DOI: https://doi.org/10.1002/smj.507

Leiponen, A. (2005). Organization of knowledge and innovation: the case of Finnish business services. Industry & Innovation, 12(1), 185-203.

https://doi.org/10.1080/13662710500087925 DOI: https://doi.org/10.1080/13662710500087925

Lejpras, A. (2019). Determinants of export performance: Differences between service and manufacturing SMEs. Service Business, 13(1), 171-198.

https://doi.org/10.1007/s11628-018-0376-7 DOI: https://doi.org/10.1007/s11628-018-0376-7

Lyu, C. et al. (2022). Social capital and innovation performance of digital firms: Serial mediation effect of cross-border knowledge search and absorptive capacity. Journal of Innovation & Knowledge, 7(2), 100187.

https://doi.org/10.1016/j.jik.2022.100187 DOI: https://doi.org/10.1016/j.jik.2022.100187

Miles, I. (2005). Knowledge intensive business services: Prospects and policies. Foresight, 7(6), 39-63.

https://doi.org/10.1108/14636680510630939 DOI: https://doi.org/10.1108/14636680510630939

Moreno-Gómez, J. (2020). Analysis of the role of process innovation on export propensity in KIBS and nonKIBS firms in Colombia. Competitiveness Review: An International Business Journal, 31(3), 497-512.

https://doi.org/10.1108/CR-12-2019-0154 DOI: https://doi.org/10.1108/CR-12-2019-0154

Muller, E. and Doloreux, D. (2009). What we should know about knowledge-intensive business services. Technology in Society, 31(1), 64-72.

https://doi.org/10.1016/j.techsoc.2008.10.001 DOI: https://doi.org/10.1016/j.techsoc.2008.10.001

Pina, K. and Tether, B.S. (2016). Towards understanding variety in knowledge intensive business services by distinguishing their knowledge bases. Research Policy, 45(2), 401-41.

https://doi.org/10.1016/j.respol.2015.10.005 DOI: https://doi.org/10.1016/j.respol.2015.10.005

Pinto, H., Fernández-Esquinas, M. and Uyarra, E. (2015). Universities and knowledge-intensive business services (KIBS) as sources of knowledge for innovative firms in peripheral regions. Regional Studies, 49(11), 1873-1891.

https://doi.org/10.1080/00343404.2013.857396 DOI: https://doi.org/10.1080/00343404.2013.857396

Rammer, C., Czarnitzki, D. and Spielkamp, A. (2009). Innovation success of non-R&D-performers: Substituting technology by management in SMEs. Small Business Economics, 33(1), 35-58.

https://doi.org/10.1007/s11187-009-9185-7 DOI: https://doi.org/10.1007/s11187-009-9185-7

Rodriguez, M., Doloreux, D. and Shearmur, R. (2017). Variety in external knowledge sourcing and innovation novelty: Evidence from the KIBS sector in Spain. Technovation, 68, 35-43.

https://doi.org/10.1016/j.technovation.2017.06.003 DOI: https://doi.org/10.1016/j.technovation.2017.06.003

Rosales-Soto, A., Preciado-Ortiz, C.L. y ArechavalaVargas, R. (2020). Mapeo de tendencias, producción y cooperación científica de la gestión del conocimiento en los servicios empresariales intensivos en conocimiento (KIBS) en un periodo de 20 años: un enfoque bibliométrico. Administración y Organizaciones, 23(44), 73-102.

https://doi.org/10.24275/uam/xoc/dcsh/rayo/2020v23n44/Rosales DOI: https://doi.org/10.24275/uam/xoc/dcsh/rayo/2020v23n44/Rosales

Rubalcaba, L., Lagunes, H. and Reynoso, J. (2018). Service innovation in developing economies. En Gallouj, F. and Djellal, F. (Eds.), A Research Agenda for Service Innovation (pp. 68-84). Cheltenham, England: Edward Elgar Publishing.

https://doi.org/10.4337/9781786433459.00008 DOI: https://doi.org/10.4337/9781786433459.00008

Savic, M., Lawton, H. and Bournakis, I. (2020). Innovation and external knowledge sources in knowledge intensive business services (KIBS): Evidence from de-industrialized UK regions. Entrepreneurship & Regional Development, 32(9-10), 805-826.

https://doi.org/10.1080/08985626.2020.1789751 DOI: https://doi.org/10.1080/08985626.2020.1789751

Schmidt, T. (2010). Absorptive Capacity-One Size Fits All? A Firm-Level Analysis of Absorptive Capacity for Different Kinds of Knowledge. Managerial and Decision Economics, 31(1), 1-18.

https://doi.org/10.1002/mde.1423 DOI: https://doi.org/10.1002/mde.1423

Schoenmakers, W. and Duysters, G. (2006). Learning in strategic technology alliances. Technology Analysis & Strategic Management, 18(2), 245-264.

https://doi.org/10.1080/09537320600624162 DOI: https://doi.org/10.1080/09537320600624162

Seclen-Luna, J.P. and Barrutia-Güenaga, J. (2018). KIBS and innovation in Machine Tool Manufacturers. Evidence from the Basque Country. International Journal of Business Environment, 10(2), 112-131.

https://doi.org/10.1504/IJBE.2018.095808 DOI: https://doi.org/10.1504/IJBE.2018.095808

Seclen-Luna, J.P. and Moya-Fernández, P. (2020). Exploring the relationship between KIBS co-location and the innovativeness of the manufacturing firms in Latin America. Journal of Regional Research, 48(3), 69-84.

https://doi.org/10.38191/iirr-jorr.20.021 DOI: https://doi.org/10.38191/iirr-jorr.20.021

Seclen-Luna, J.P. et al. (2022). Innovation in Micro Firms Builders of Machine Tool? Effects of T-KIBS on technological and non-technological innovations. Revista Brasileira de Gestão de Negócios, 24(1), 144-158.

https://doi.org/10.7819/rbgn.v24i1.4163 DOI: https://doi.org/10.7819/rbgn.v24i1.4163

Seclen-Luna, J.P. and Moya-Fernández, P. (2022). Increase in Market Share or Opening of New Markets Abroad? Effects of innovation, employee level of education and external sources of knowledge in KIBS. Ekonomiaz, 102(2), 172-217.

Strambach, S. (2008). Knowledge-Intensive Business Services (KIBS) as drivers of multilevel knowledge dynamics. International Journal of Services Technology and Management, 10(2/3/4), 152-174.

https://doi.org/10.1504/IJSTM.2008.022117 DOI: https://doi.org/10.1504/IJSTM.2008.022117

Sun, Y. et al. (2019). How do IT users' attributes influence innovative use of IT: the mediating role of individual absorptive capacity. IEEE Access, 7, 50718-50733.

https://doi.org/10.1109/ACCESS.2019.2911197 DOI: https://doi.org/10.1109/ACCESS.2019.2911197

Teixeira, A.A. and Santos, L.C.B.D. (2016). Innovation performance in service companies and KIBS visà-vis manufacturing: the relevance of absorptive capacity and openness. Revista Brasileira de Gestão de Negócios, 18(59), 43-66.

https://doi.org/10.7819/rbgn.v18i59.2215 DOI: https://doi.org/10.7819/rbgn.v18i59.2215

Tseng, C.-Y., Chang, D. and Hung, C.H. (2011). Knowledge absorptive capacity and innovation performance in KIBS. Journal of Knowledge Management, 15(6), 971-983.

https://doi.org/10.1108/13673271111179316 DOI: https://doi.org/10.1108/13673271111179316

Thornhill, S. (2006). Knowledge, innovation and firm performance in high- and low-technology regimes. Journal of Business Venturing, 21(5), 687-703.

https://doi.org/10.1016/j.jbusvent.2005.06.001 DOI: https://doi.org/10.1016/j.jbusvent.2005.06.001

Vaillant, Y. et al. (2021). Regions on course for the Fourth Industrial Revolution: the role of a strong indigenous T-KIBS sector. Regional Studies, 55(10- 11), 1816-1828.

https://doi.org/10.1080/00343404.2021.1899157 DOI: https://doi.org/10.1080/00343404.2021.1899157

Xie, X., Zou, H. and Qi, G. (2018). Knowledge absorptive capacity and innovation performance in high-tech companies: a multi-mediating analysis. Journal of Business Research, 88(C), 289-297.

https://doi.org/10.1016/j.jbusres.2018.01.019 DOI: https://doi.org/10.1016/j.jbusres.2018.01.019

Zahra, S.A. and George, G. (2002). Absorptive Capacity: a Review, Reconceptualization, and Extension. The Academy of Management Review, 27(2), 185-203. DOI: https://doi.org/10.5465/amr.2002.6587995

https://doi.org/10.2307/4134351 DOI: https://doi.org/10.2307/4134351

Zhao, X., Lynch, J.G. and Chen, Q. (2010). Reconsidering Baron and Kenny: Myths and truths about mediation analysis. Journal of Consumer Research, 37(2), 197-206.

https://doi.org/10.1086/651257 DOI: https://doi.org/10.1086/651257

Citado por

Artículos más leídos del mismo autor/a