Análisis del desempeño innovador de las empresas de servicios intensivos del conocimiento
Analysis of the innovation performance of knowledge-intensive service companies
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Objetivo. Evaluar la relación entre las fuentes de información y la capacidad de absorción y cómo esta capacidad mejora el desempeño innovador de una empresa. Metodología. El estudio presenta evidencias basadas en una muestra de 212 P-ESIC y 355 T-ESIC peruanas. En la investigación se aplicó un enfoque de modelo de ecuaciones estructurales por medio del software AMOS; mientras que para el análisis de mediación se utilizó el software PROCESS. Resultados. Se encontró que cuando las ESIC son expuestas a fuentes de información internas, del mercado, institucionales, así como a otras fuentes, están en mejores condiciones para desarrollar innovaciones. Sin embargo esta condición no es suficiente, pues es necesario desarrollar la capacidad dinámica (denominada capacidad de absorción). Conclusiones. Este estudio contribuye a comprender mejor el comportamiento innovador de las ESIC en una economía emergente como la peruana, ya que tiene en cuenta que las economías emergentes presentan características diferentes a las de las economías más desarrolladas. También se verificó que la capacidad de absorción no media en la relación entre las fuentes de información y el desempeño innovador en los dos grupos de empresas ESIC analizadas.
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