Evolução dos sistemas de gestão de conteúdos: rumo a um enfoque holístico
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Este artigo faz uma revisao bibliografica dos sistemas de gestao de conteudos (CMS) desde seu inicio, quando se centralizavam em administrar a informacao departamental, ate abranger toda a organizacao, em que se pode falar de gestao de conteudos empresariais (ECM) enfocados na aprendizagem organizacional e na gestao do conhecimento. Apresenta-se um modelo com quatro dimensoes para um melhor entendimento das implicacoes desse tipo de projetos, contrastando os problemas encontrados em cada dimensao com as melhores praticas na implantacao de CMS propostas por diversos autores. Finalmente, enfatiza-se que e critico considerar nao so a tecnologia e o conteudo, mas tambem os processos e a empresa na qual a solucao e implantada, para ter uma visao holistica das dimensoes e garantir que nao passe nenhum detalhe para maximizar as probabilidades de sucesso desse processo.
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