Business mediation as a conflict resolution tool in nearshoring and crosscultural negotiation processes in Nuevo León, Mexico El uso de la mediación empresarial como herramienta de resolución de conflictos en procesos de nearshoring y negociación intercultural en Nuevo León, México

Abstract

Business mediation has emerged as an essential instrument for addressing the challenges of nearshoring and cross-cultural negotiation in Nuevo León, Mexico. Objective. To analyze the implementation of alternative dispute resolution methods in resolving internal conflicts in organizations engaged in internationalization. Methodology. This study employs a qualitative approach through the review and documentary analysis of secondary sources. The methodology is centered on collecting, critically analyzing, and systematizing data. Results. Mediation is known for its capacity to foster communication and collaboration among parties, particularly in situations involving labor, contractual, and cultural conflicts. The study examines how mediation might bridge cultural disparities between Mexican and foreign workers and mitigate disputes arising from labor integration and crosscultural management in the context of nearshoring in Nuevo León. The incorporation of a mediator aids in preventing conflict escalation by promoting communication and enabling efficient, collaborative dispute resolution. Conclusions. The statistical analysis reveals that implementing alternative dispute resolution methods has strengthened cohesion in multicultural settings, emphasizing the necessity of intercultural training and bilingual proficiency. In addition to reducing the burden on the judicial system, these mechanisms enable firms to adapt more effectively to the challenges posed by nearshoring, thereby promoting a more inclusive and sustainable work environment.