Analysis of intra-company conflicts in family-run groups. Application of the Conflict Analysis Typology Análisis de conflictos intraempresariales en grupos de funcionamiento familiar. Aplicación del Conflict Analysis Typology

Abstract

Family businesses are fertile ground for conflict. When an attempt is made to modify the family business as it moves to another stage, conflicts may arise, and thus using tools such as CAT for family dispute resolution is very helpful. Objective. To conduct a qualitative literature analysis study to understand the role of CAT as an important component of conflict resolution in family businesses. Methodology. Through the analysis and review of articles, it was possible to establish patterns and possible effects in order to structure new action tools that produce satisfactory results in conflict resolution. Results. The dominant
patterns identified are information, attributional, power, and legitimacy. Conclusions.
Identification allows for the visualization and understanding of the most appropriate strategy
for conflict resolution through an in-depth analysis.